Cookie Policy

This Cookie Policy explains how  Walsons Services Private Limited operating in India under the Securitas brand ("Securitas -India ) uses cookies and similar technologies on this website, including on the chatbot made available on this website.

It should be read together with our Privacy Policy, which explains more fully how we process your personal data and the rights available to you as a Data Principal under the Digital Personal Data Protection Act, 2023 (the "DPDP Act").

What cookies and similar technologies are?

A cookie is a small text file placed on your device by a website you visit. Cookies are widely used to make websites work, to remember your preferences, and to provide information to the website operator.

This website also uses technologies that work in a similar way to cookies but store information differently. It is important that you are aware of these, because they are not always removed when you delete cookies:

Session storage and local storage: information held by your browser for the duration of a browsing session, or until it is cleared. Session storage is deleted when you close the browser tab.

Cache-based identifiers, including eTag headers: identifiers stored in your browser's cache rather than as a cookie. These allow your browser to be recognised across pages and visits. Deleting your cookies does NOT remove them. They are removed only when you clear your browser cache.

In this Cookie Policy, references to cookies include all of these technologies unless we say otherwise.

Your Consent

When you first visit this website you are shown a consent banner with tick-box option. Other than the entries classified as Strictly Necessary, no cookie or similar technology is set on your device until you have given your consent through that banner. Consent is sought for each category separately, and you are not required to accept any category in order to browse this website.

Under the DPDP Act your consent must be free, specific, informed, unconditional and unambiguous, and given by a clear affirmative action. It must also be as easy to withdraw as it is to give. You may change or withdraw your consent at any time by using the cookie settings link available on this website, and by following the additional steps described in Section 6 in respect of cache-based identifiers.

Withdrawing your consent does not affect the lawfulness of anything done before you withdrew it. If you withdraw consent, the chatbot and certain features of this website may no longer be available to you or may not function as intended.

The categories we use

Category	What it means
Strictly Necessary	Required for the website and its core features to operate, and to record the privacy choices you make. These are set without your consent, because the website cannot function without them and because your consent choice itself has to be stored somewhere in order to be honoured.
Functional	Enable features that improve your experience, such as remembering that you have opened the chatbot or how far through a conversation you are. The website works without them. These are set only with your consent.
Performance	Help us understand how the website and the chatbot are used, so that we can measure and improve them. These are set only with your consent.
Targeting	Recognise your browser or device across pages and visits, and build a profile of how you engage with us, including identifying the organisation you appear to be visiting from. These are set only with your consent.

  Cookies and similar technologies used on this website 

The tables below list the cookies and similar technologies set in connection with this website. Section 4.1 lists those set on the website itself. Section 4.2 lists those set in the pre-production environment. Section 4.3 lists those set in connection with the chatbot.

4.1 Website

Name	Host / provider	Category	Type	Purpose	Duration
ARRAffinity	www.securitas.in (Microsoft Azure)	Strictly Necessary	First party HTTP cookie	Ensures that requests from your browser are routed to the same server for the duration of your session (Azure load balancing and session affinity).	Session
ASP.NET_SessionId	www.securitas.in	Strictly Necessary	First party HTTP cookie	Maintains your session state on the web server so that the website functions correctly as you move between pages.	Session
OptanonConsent	www.securitas.in (OneTrust)	Strictly Necessary	First party HTTP cookie	Stores the cookie consent choices you make through the consent banner, so that those choices can be honoured on subsequent pages and visits.	1 year
OptanonAlertBoxClosed	www.securitas.in (OneTrust)	Strictly Necessary	First party HTTP cookie	Records that you have responded to the cookie consent banner, so that it is not shown to you again.	1 year
ai_user	www.securitas.in (Microsoft Application Insights)	Performance	First party HTTP cookie	Assigns an identifier to your browser so that Microsoft Application Insights can distinguish unique users for website telemetry and usage analytics.	1 year
_ga	www.securitas.in (Google Analytics)	Performance	First party HTTP cookie	Assigns a randomly generated client identifier to your browser so that Google Analytics can distinguish unique users.	2 years
_ga_[PROPERTY ID]	www.securitas.in (Google Analytics 4)	Performance	First party HTTP cookie	Persists session state for the specific Google Analytics 4 property configured for this website.	2 years
VISITOR_INFO1_LIVE	youtube.com (Google)	Targeting	Third party HTTP cookie	Set through the YouTube video embedded on this website. Estimates the available bandwidth of your connection in order to serve video at an appropriate quality, and contributes to the profiling of your viewing.	6 months
VISITOR_PRIVACY_METADATA	youtube.com (Google)	Targeting	Third party HTTP cookie	Set through the embedded YouTube video. Stores the privacy and consent choices you have made in respect of YouTube content.	6 months
YSC	youtube.com (Google)	Targeting	Third party HTTP cookie	Set through the embedded YouTube video. Registers a unique identifier in order to record and count the views of embedded videos.	Session
TESTCOOKIESENABLED	www.youtube.com (Google)	Targeting	Third party HTTP cookie	Set through the embedded YouTube video. Checks whether your browser is configured to accept cookies.	Session

4.2  Pre-production environment (www-prep.securitas.in)  

The entries below are set only in our pre-production environment, which is used for testing changes before they are released to the main website.

Name	Host / provider	Category	Type	Purpose	Duration
x-ms-routing-name	www-prep.securitas.in (Microsoft Azure)	Strictly Necessary	First party HTTP cookie	Directs traffic to a specific Azure deployment slot in the pre-production environment.	Session
ARRAffinitySameSite	www-prep.securitas.in (Microsoft Azure)	Strictly Necessary	First party HTTP cookie	SameSite variant of ARRAffinity; maintains session affinity to the same backend server in the pre-production environment.	Session
TiPMix	www-prep.securitas.in (Microsoft Azure)	Functional	First party HTTP cookie	Determines the proportion of traffic directed to each deployment slot, enabling staged release and A/B testing of the website.	Session
ai_session	www-prep.securitas.in (Microsoft Application Insights)	Performance	First party HTTP cookie	Tracks a single browsing session in the pre-production environment for performance and usage analytics.	30 minutes

 

4.3 Chatbot

The entries below are set in connection with the chatbot on this website. All of them are set by our chatbot service provider, Leadoo Marketing Technologies, which acts as our Data Processor.

Name	Host / provider	Category	Type and storage	Purpose	Duration
ld_session_origin	Leadoo.com	Functional	Third party Session storage	Records where the current chatbot session began.	Session. Deleted when you close the browser tab.
ld_al_exp	Leadoo.com	Functional	Third party Session storage	Stores the timestamp at which the chatbot session expires, so that the session can be closed correctly.	Session, expiring 30 minutes after it is set.
ld_bot_consent	Leadoo.com	Strictly Necessary	Third party Cache-based	Records whether you have consented to being tracked by the chatbot, so that your choice can be honoured on subsequent pages and visits.	Persistent. Retained until you clear your browser cache.
ld_[BOTID]_open_time	Leadoo.com	Functional	Third party Cache-based	Records when a particular chatbot window was opened, and distinguishes one chatbot from another.	Persistent. Retained until you clear your browser cache.
ld_id	Leadoo.com	Targeting	Third party Cache-based	Assigns an identifier to your browser so that the chatbot analytics can recognise the device you are using.	Persistent. Retained until you clear your browser cache.
eTag header	iapi.leadoo.com	Targeting	Third party Cache-based identifier (not a cookie)	Uses the browser cache, rather than a cookie, to recognise your browser across pages and to connect two sessions to one another.	Persistent. Retained until you clear your browser cache.
ld_co	Leadoo.com	Targeting	Third party Session storage	Stores an identifier for the organisation that has been identified for the current session.	Session. Deleted when you close the browser tab.
ld_cinf	Leadoo.com	Targeting	Third party Session storage	Stores general information about the organisation you appear to be visiting from, such as its approximate revenue band, headcount and industry, so that content can be tailored.	Session. Deleted when you close the browser tab.
ld_session_id	Leadoo.com	Targeting	Third party Session storage	Identifies the chatbot session so that your browser and our provider's server remain correctly connected.	Session. Deleted when you close the browser tab.
ld_env	Leadoo.com	Functional	Third party Session storage	Records the pages visited during the session and the campaign parameters and referring website through which you arrived.	Session. Deleted when you close the browser tab.
ld_wse	Leadoo.com	Performance	Third party Session storage	Temporarily buffers your interactions with the website, such as link clicks and form submissions, so that they are not lost when you move to a new page.	Session. Deleted when you close the browser tab.

Personal data and who receives it

Several of the entries listed above contain a unique identifier assigned to your browser. These are ai_user, _ga, _ga_[PROPERTY ID], VISITOR_INFO1_LIVE, YSC, ld_id and the eTag header. Each such identifier is personal data, because it can be used to identify the device you are using. The remaining entries do not by themselves identify you, but where they are used alongside those identifiers we treat the resulting information as personal data as well.

The information generated by these entries is transmitted to the providers named in the tables above, which are:

Leadoo Marketing Technologies, which supplies the chatbot; Google, which supplies Google Analytics and the embedded YouTube player; Microsoft, which supplies the hosting infrastructure and Application Insights telemetry; and OneTrust, which supplies the consent management platform.

Each of these providers acts as our Data Processor and processes the information only on our documented instructions and under a written contract that imposes obligations of confidentiality, security and deletion. We do not sell the information generated by cookies, and we do not permit our providers to use it for their own purposes.

Certain of these providers are established outside India, and the information may therefore be transferred to and processed in a country outside India. We make such transfers in accordance with Section 16 of the DPDP Act, which permits transfer other than to a country or territory restricted by the Central Government by notification.

How to manage or delete cookies

6.1 Through this website

Use the cookie settings link available on this website to review your choices and to grant or withdraw consent for each category at any time.

6.2 Through your browser

Most browsers allow you to view the cookies stored on your device, to delete them, and to block cookies from being set. These controls are usually found under the privacy or security settings of your browser. Blocking cookies may affect the functioning of this and other websites.

6.3 Clearing cache-based identifiers

As explained in Section 1, some of the identifiers used on this website are stored in your browser's cache and are not removed when you delete cookies. To remove them, you must clear your browser's cache, which is a separate option in the same browser settings menu. If you withdraw your consent but do not clear your cache, the identifier already stored may remain on your device until the cache is cleared.

Children

This website and the chatbot are intended for adults acting in a business or professional capacity and are not directed at children. We do not knowingly use cookies or similar technologies to track children or to direct advertising at children, as required by Section 9 of the DPDP Act.

Changes to this cookie policy

We may update this Cookie Policy when the cookies used on this website change or when the law requires it. The current version is always published on this website, with the date of the most recent update shown at the top. Where a change requires it, we will seek your consent afresh through the consent banner.

Contact us

If you have a question about this Cookie Policy or about how we process your personal data, or if you wish to exercise any of your rights as a Data Principal, please contact our Grievance Officer:

Mr. Nitesh Kumar

Grievance Officer (AVP – IT)

Email: privacy@securitas-india.com

Address: The Walsons House, 496, Udyog Vihar Phase III, Gurugram 122016, Haryana, India

General questions about this Cookie Policy, about our use of cookies, or about our privacy practices may also be sent to privacy@securitas-india.com. Requests to exercise your rights as a Data Principal should be addressed to the Grievance Officer at the address given above.

If your grievance is not resolved to your satisfaction, you may make a complaint to the Data Protection Board of India in the manner prescribed under the DPDP Act and the rules made thereunder.